At AymaCommerce.com, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, our refund policy is designed to provide a fair and transparent process.
Eligibility for Refunds
To be eligible for a refund:
- The request must be submitted within 30 days of the delivery date.
- The item must be in its original condition, unused, and in its original packaging.
- Beauty and personal care products must be unopened and unused.
- Toys must be in their original packaging and show no signs of wear.
- Home and garden products must be returned in their original condition.
Refund Process
Upon approval of your refund request, we will initiate the refund to your original payment method. Please allow a few business days for the refund to be processed.
Non-Refundable Items
Please note that certain items are non-refundable, including:
- Gift cards.
- Downloadable software or digital products.
- Perishable goods.
- Personalized or customized items.
Return Shipping Costs
The customer is responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure the safe return of the item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 72 hours of receiving your order. We will provide instructions on how to proceed and promptly address the issue.
Contact Us
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at [support@aymacommerce.com]. We are here to assist you and ensure your satisfaction.
Thank you for choosing AymaCommerce.com!